Burberry Hero

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Shipping and Return Policy Shipping: Processing Time: Orders are typically processed within 1-2 business days after payment is received. Shipping Time: Once processed, orders are shipped via our selected carriers. Delivery typically takes between 5-6 working days, excluding weekends and holidays. Shipping Rates: Shipping rates are calculated based on the weight and destination of your order. You can view the shipping costs during the checkout process before finalizing your purchase. International Shipping: We offer international shipping to select countries. International orders may be subject to additional customs duties, taxes, and fees, which are the responsibility of the recipient. Order Tracking: Once your order has shipped, you will receive a tracking number via email to track the status of your shipment. Return Policy: Returns: We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 7 days of the purchase date for a refund or exchange. Conditions for Returns: To be eligible for a return, the item(s) must be unused, in the same condition that you received them, and in the original packaging. Items that are damaged or not in their original condition may not be eligible for a refund. Return Process: To initiate a return, please contact our customer service team at returns@perfumeryessence.com with your order number and reason for return. Once your return request is approved, we will provide you with instructions on how to return the item(s). Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days. Exchanges: If you would like to exchange an item for a different size, color, or product, please contact our customer service team for assistance. Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue. Contact Us: If you have any questions or concerns about our Shipping and Return Policy, please contact us at customer.service@perfumeryessence.com. We are here to assist you and ensure that you have a positive shopping experience with Perfumery Essence.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.